Using the app

Supported Browsers and Devices

We design and build Cogo’s Business Carbon Manager to work in all major browsers. If you are having issues using the app, the first thing to check is that you are using one of the following browser versions: Desktop - Microsoft Edge - Latest version - Mozilla Firefox (all platforms) - Latest version - Google Chrome (Windows and Mac) - Latest version - Safari (Mac) - Latest version on latest major OSX release Mobile - Mobile Safari (iOS) - Latest version - Android (Android) - The default browser on Android versions 10.0 and above - Chrome (Android and iOS) - Latest version If you are using one of these browsers and are experiencing issues using Cogo, then please get in touch with the team at support@cogo.co.

How does the accounting platform connection work?

Cogo uses your accounting data as the basis for calculating your business's carbon footprint. How does Cogo connect to your accounting platform? When you sign up, you will be asked to grant Cogo read only access to your accounting data via the app platform. We only access your purchases and spend transactions and basic information about your business which we use to calculate your business's carbon footprint. Once you've accepted the terms and conditions, select which accounting platform you wish to connect. Screenshot 2024-12-10 at 11.41.34 AM.png Second, log in with your accounting platform email address and password details Screenshot 2024-12-10 at 11.42.40 AM.png Screenshot 2024-12-10 at 11.43.12 AM.png If you use multiple organisations in your accounting platform, you will need to select the one you would like to connect to Carbon Manager. Screenshot 2024-12-10 at 12.01.28 PM.pngScreenshot 2024-12-10 at 12.03.43 PM.png   How does Cogo interact with my accounting platform? At present, Cogo regularly syncs bank transactions from your accounting platform into Carbon Manager so that your carbon footprint is as up to date as possible. If it’s still not there after a day please get in touch with us. How do I disconnect my accounting platform from Carbon Manager? If you no longer want to use Carbon Manager, you can disconnect the Cogo App from your accounting platform account by going to Settings, selecting "accounting data", then clicking "Disconnect". Doing this means that Cogo will no longer have access to your accounting platform data and you will not be able to continue calculating your business's carbon footprint. Screenshot 2024-12-10 at 11.54.55 AM.png

Setting a reduction target for your business

Once you’ve calculated your business’ carbon footprint with Cogo you’ll be given the option to set a reduction target. The target we recommend is halving your carbon footprint by 2030. Why should you set a target? And why do we recommend 50% by 2030? Why set a target? Setting a reduction target sends a message to your customers, employees, investors and the broader business community. It says we care about this issue, and we are going to play our part. Setting a target is the first step to taking action. Once you’ve set a target you will be able to clearly identify what changes in your business are needed to achieve that target. Why halve by 2030? Climate change is a global challenge, and to tackle it we need everyone to play their part - but what does that mean for your business? Let’s start from the top. To mitigate the worst effects of climate change we need to limit global temperature rise to 1.5 degrees Celsius. This was the conclusion reached in the Paris Agreement in 2015 and is backed by the latest science from the IPCC. In order to achieve this 1.5 degree goal, science tells us how much we need to reduce our emissions by. This turns out to be about 50% reduction by the end of this decade. It sounds like a lot, but the earlier you start the more time there is to make changes in your business. If you start today, it’s only an 8.4% annual reduction till 2030. Setting a target of halving your carbon footprint by 2030 is becoming a standard commitment for businesses worldwide. By adopting this target your business will be in line with the Science Based Targets Initiative, the SME Climate Hub, and many other target setting initiatives.

How does the Premium plan work?

Note: If you signed up for Cogo Business Carbon Manager through your bank, you already have access to all premium features. How do I pay, and how often? You will be billed by Xero on a monthly basis. When you choose to upgrade you will be taken to Xero to confirm your payment details and set up the subscription. How do I cancel Cogo Premium using Xero? You can cancel your subscription at any time in Xero under "Organisation Settings" -> "Connected Apps". How do I manage my subscription? Within the Carbon Manager click on Settings (On the left under your company name) -> Subscription -> Manage Subscription. Is there a minimum subscription period? No. You can cancel your subscription at any time. Can I add more than one organisation? Yes, each organisation can have its own Premium subscription. You will need to subscribe each organisation individually. If you have a large number of organisations you would like to subscribe, please contact support@cogo.co.

Invite a Contributor

Collaboration improves longterm sustainability Once you’ve signed your organisation up for the Business Carbon Manager, you can invite others to collaborate. Getting your team involved boosts their motivation to invest in sustainability, and encourages transparent shared goals that everyone can rally around. Once there is more than one person collaborating on the same organisation, each will have one of two roles: Owner and Contributor. What's the difference between an Owner and a Contributor? The Owner can access all features. Contributors do not have access to: - Invite management - inviting new Contributors - User management - removing users or transferring ownership - Viewing or changing subscription details (if signed up via Xero ecosystem rather than via your bank) How to invite a Contributor The first person to sign up and link the Xero data for your organisation to the Business Carbon Manager is the Owner by default. To include a Contributor, invite them to collaborate via the Invite Management option in the Settings tab. The invited person will then receive an email from noreply@business.cogo.co asking them to join your organisation on Cogo's Business Carbon Manager. (Please remind them to check their Spam and Junk mail folders). Accepting an invitation to collaborate When accepting the invitation, click the link in the email from noreply@business.cogo.co, and enter the verification code (in the email) to access the login page. You can join either by using their Xero credentials (if you have access to the same Xero account) or by creating a login using your email (if you don’t have access to the same Xero account). Managing Owner and Contributor access The Owner can transfer ownership or manage collaborators via the User Management option within the Settings tab. Ownership transfer Once the current Owner has transferred ownership to someone, that person must accept the transfer of ownership. They can do this by logging into the Business Carbon Manager and navigating to the Settings tab. Troubleshooting Didn’t receive the invitation email? Check the Junk and Spam folders for the email invitation, which will come from noreply@business.cogo.co. The person with Owner access can also resend the invitation, by clicking on Resend next to the person’s email address, in the Invite Management section of the Settings page.

How can I access the Carbon Manager if someone with access has left the organisation?

If a colleague has left your organisation without transferring ownership of your Cogo Business Carbon Manager account, we can help you to regain access. To keep your data secure, we follow a few precautionary steps before transferring account ownership. This may include contacting the current account owner and or/ the CEO or Director to confirm their identity and verify that the new account owner is authorised to take over. Once the ownership has been transferred you'll be able to pick up from where you left off. Reach out to support@cogo.co to get reconnected.